Terms and Conditions

Lee Kreyol is an e-commerce business based in Massachusetts, USA, founded by Orlie Sylvain (Owner) and Jean Belizaire (Co-Owner). Our mission is to celebrate and share Haitian (Kreyòl) culture with North America and the world through authentic, high-quality products in categories including beauty, clothing, food, and lifestyle goods.

We operate as a dropshipping business, meaning that while we curate and market our products, orders are fulfilled directly by trusted third-party suppliers. This model allows us to offer diverse, culturally rich items without maintaining physical inventory, all while upholding our commitment to quality, heritage, and customer satisfaction.

When you see “Kreyol li ye” (“It’s Creole” / “That’s Haitian”), you’re experiencing authenticity—whether in design, ingredients, or inspiration.

To use the Site or purchase products, you must:

• Be at least 18 years of age, or
• Be 13–17 years old with parental or legal guardian consent and supervision.

By placing an order, you represent and warrant that you meet these age requirements and have the legal capacity to enter into a binding contract. If you are using the Site on behalf of a business or organization, you represent that you have the authority to bind that entity.

You may browse the Site without an account, but creating an account is required to place orders, track shipments, save preferences, or access loyalty features.

When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your details promptly
• Keep your password confidential and secure
• Accept full responsibility for all activities under your account

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, unauthorized access, violation of these Terms, or misuse of the platform.

You are solely responsible for any loss or damage arising from your failure to protect your login credentials.

1. Product Descriptions

We strive to present products accurately through images, descriptions, ingredients (where applicable), and cultural context. However, due to variations in screen displays, supplier updates, or artisanal production methods, colors, textures, packaging, or minor details may differ from what appears online.

All products are offered “as is” with respect to minor variances inherent in handmade, imported, or natural goods especially food and beauty items rooted in Haitian tradition.

1. Pricing

• All prices are listed in U.S. Dollars (USD)
• Prices are subject to change without notice, though we will honor the price displayed at the time of your order confirmation
• Prices do not include shipping costs, taxes, or customs fees unless explicitly stated
• We occasionally offer discounts, promotional codes, or loyalty rewards—these are non-transferable and subject to expiration dates and usage limits

1. Availability

Due to the nature of dropshipping and the global origin of many items, product availability is not guaranteed. If an item becomes unavailable after you place an order, we will:

• Notify you via email within 2 business days, and
• Offer a full refund, substitution (with your approval), or store credit

We make no guarantees regarding continuous availability of any product.

1. Order Acceptance

Placing an order does not constitute acceptance. All orders are subject to verification, payment authorization, and product availability. We reserve the right to:

• Cancel or refuse any order at our sole discretion
• Limit quantities per person, household, or order
• Require additional verification (e.g., ID, billing address confirmation) for security or fraud prevention

You will receive an order confirmation email once your purchase is processed. This is not a shipping confirmation see our Shipping Policy for delivery timelines.

1. Payment Methods

We accept major payment methods, including:

• Credit/debit cards (Visa, Mastercard, American Express, Discover)
• Digital wallets (e.g., PayPal, Apple Pay, Google Pay)

All payments are processed through PCI-DSS-compliant third-party gateways (e.g., Stripe, PayPal). We do not store your full credit card information on our servers.

You authorize us to charge your selected payment method for the total amount of your order, including taxes and shipping.

1. Taxes

You are responsible for any sales, use, VAT, GST, customs, import duties, or other governmental fees imposed by your country or state. While we calculate and collect applicable U.S. state sales tax where legally required, international customers are solely liable for any duties or tariffs upon delivery.

Lee Kreyol ships primarily within the United States, though we may expand to Canada or other regions in the future. Shipping details, including costs, carriers, and estimated delivery times, are outlined in our separate Shipping Policy, which is incorporated by reference.

As a dropshipping business, orders may be fulfilled by multiple suppliers, potentially resulting in separate shipments for a single order.

We are not liable for:

• Delays caused by carriers, customs, weather, or force majeure events
• Lost or stolen packages once marked “delivered” by the carrier
• Incorrect addresses provided by the customer

Title and risk of loss for products pass to you upon delivery to the carrier (FOB shipping point).

Our Return & Refund Policy governs all returns, cancellations, and exchanges and is incorporated herein. In summary:

• Most non-perishable items may be returned within 30 days of delivery if unused, in original packaging, and accompanied by proof of purchase
• Food items, personalized products, and hygiene-related goods (e.g., opened beauty products) are final sale unless defective or damaged
• Return shipping costs are the customer’s responsibility, unless the return is due to our error
• Refunds are issued to the original payment method within 7–10 business days of receiving the return

We reserve the right to refuse returns that do not meet our policy criteria.

All content on the Site, including logos, text, graphics, photographs, videos, product designs, slogans, software, and the “Lee Kreyol” name, is the exclusive property of Lee Kreyol or its licensors, protected by U.S. and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes only.

You may not:

• Reproduce, distribute, or create derivative works from our content
• Use “Lee Kreyol,” “Kreyol li ye,” or our branding without written permission
• Scrape, data-mine, or use automated tools to extract Site content
• Misrepresent your affiliation with Lee Kreyol

Unauthorized use terminates your license immediately and may result in legal action.

You agree not to use the Site to:

• Violate any law or regulation
• Infringe on intellectual property or privacy rights
• Transmit viruses, malware, or harmful code
• Impersonate any person or entity
• Harass, defame, or abuse other users
• Interfere with Site functionality or security
• Use the Site for commercial resale or unauthorized data collection

We may monitor, restrict, or terminate access for violations of this section.

THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OF PRODUCT INFORMATION
• UNINTERRUPTED OR SECURE ACCESS

While we aim for cultural authenticity and quality, we do not guarantee that all products are manufactured in Haiti or meet specific regulatory standards beyond U.S. import requirements—especially for food and cosmetics. Customers assume responsibility for verifying suitability (e.g., allergies, skin sensitivities).

To the fullest extent permitted by law, Lee Kreyol and its owners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, data loss, or business interruption arising from:

• Your use of the Site or products
• Delays or failures in performance due to force majeure (e.g., natural disasters, war, pandemics, internet outages)
• Actions of third-party suppliers or carriers

Our total liability for any claim related to your use of the Site or purchase of products shall not exceed the total amount you paid to us in the last six (6) months.

You agree to defend, indemnify, and hold harmless Lee Kreyol, its owners (Orlie Sylvain and Jean Belizaire), employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including attorneys’ fees) arising from:

• Your breach of these Terms
• Your misuse of the Site
• Your violation of any third-party right (e.g., copyright, privacy)
• Your product reviews, submissions, or conduct

We reserve the right to assume exclusive defense and control of any matter subject to indemnification.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any dispute arising from your use of the Site or purchase of products shall be resolved exclusively in the state or federal courts located in Massachusetts, and you consent to personal jurisdiction therein.

We prefer to resolve issues amicably. Before initiating legal action, you agree to provide us 30 days’ written notice to attempt informal resolution via email.

For users in jurisdictions where a small claims court is available and applicable, you may pursue claims in that forum.

Class action waivers: Any claims must be brought in your individual capacity—not as a plaintiff or class member in any purported class or representative proceeding.

We shall not be liable for failures or delays in performance due to causes beyond our reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Pandemics or public health emergencies
• Government actions or embargoes
• Internet or power outages
• Labor strikes
• Supplier insolvency or shipping disruptions

In such events, we will use commercially reasonable efforts to resume operations as soon as practicable.

By using the Site or providing your email/mobile number, you consent to receive electronic communications from us, including:

• Order confirmations
• Shipping updates
• Policy changes
• Promotional offers (if opted in)

These communications satisfy any legal requirement for written notice. You may opt out of marketing emails at any time via the unsubscribe link.

These Terms, and any rights or obligations herein, may not be assigned by you without our prior written consent. We may assign our rights or delegate duties to affiliates, successors, or acquirers without notice.

If any provision of these Terms is found unlawful, void, or unenforceable, that provision shall be severed, and the remaining terms shall remain in full force and effect.

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Lee Kreyol regarding your use of the Site and supersede all prior or contemporaneous understandings, representations, or agreements—oral or written.

For questions about these Terms, orders, or account issues, please contact us:

Lee Kreyol

Owner: Orlie Sylvain

Co-Owner: Jean Belizaire

Massachusetts, USA

Email: info@leekreyol.com

Website: https://leekreyol.com

We are committed to serving our community with integrity, transparency, and the pride of Kreyòl culture.

“Kreyol li ye” — and so is our word.

— The Lee Kreyol Team