Privacy Policy

We collect several types of information to operate, improve, and personalize your experience with Lee Kreyol. This includes:

• Personal Identification Information

When you voluntarily provide it, we may collect:

• Full name
• Email address
• Mailing address
• Phone number
• Payment details (processed securely through third-party payment gateways—see Section 5)
• Date of birth (for age-restricted products, if applicable)
• Account credentials (username and password, if you create an account)

This information is typically collected when you:

• Place an order
• Create a customer account
• Subscribe to our newsletter or promotional emails
• Participate in a contest, survey, or feedback request
• Contact us via our Contact page or customer support

• Non-Personal / Automatically Collected Information

When you visit our Site—even if you don’t make a purchase—we may automatically collect certain data through cookies, pixels, and similar technologies, including:

• IP address
• Browser type and version
• Operating system
• Referring/exit pages
• Time spent on pages
• Pages viewed
• Clickstream data
• Device type (mobile, desktop, tablet)
• Location data (general geographic region, not precise GPS unless enabled by you)

This helps us understand user behavior, optimize site performance, and personalize content.

• User-Generated Content

If you submit reviews, comments, photos, or messages through our Site or social media, we may display this content publicly. Please do not share sensitive personal information in such submissions.

• Third-Party Data

We may receive limited information from trusted partners (e.g., marketing platforms, analytics providers) to help us deliver relevant offers or improve targeting, always in compliance with applicable laws and your consent preferences.

We use the information we collect for legitimate business purposes, including but not limited to:

• Processing and fulfilling orders (including payment verification, shipping coordination, and delivery updates)
• Communicating with you regarding your account, orders, customer service inquiries, or policy changes
• Sending marketing communications, such as promotions, new product launches, or cultural spotlights—only if you’ve opted in
• Personalizing your experience (e.g., recommending products based on browsing or purchase history)
• Improving our Site, products, and services through analytics and user feedback
• Preventing fraud, security breaches, or illegal activities
• Complying with legal obligations, including tax, customs, or regulatory reporting
• Supporting our mission of promoting Haitian culture, e.g., featuring customer stories, showcasing artisans, or sharing Kreyòl language content

We will never sell your personal data to third parties for their own marketing purposes.

If you are a resident of the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar data protection laws, our legal bases for processing your data include:

• Contractual necessity: To fulfill your order or provide requested services.
• Consent: When you explicitly agree to marketing emails or cookie usage (you may withdraw consent at any time).
• Legitimate interests: For fraud prevention, site security, internal analytics, and business improvement, provided these interests do not override your rights.
• Legal compliance: When required by law (e.g., tax reporting).

We do not rent, sell, or trade your personal information. However, we may share it in the following limited circumstances:

• With Service Providers

We work with trusted third-party vendors who help us operate our business, such as:

• E-commerce platform (e.g., Shopify)
• Payment processors (e.g., PayPal, Stripe)
• Shipping and logistics partners (e.g., USPS, UPS, or dropshipping suppliers)
• Email marketing platforms (e.g., Klaviyo, Mailchimp)
• Analytics tools (e.g., Google Analytics, Meta Pixel)
• Customer support software

These providers are contractually obligated to use your data only as instructed and to maintain appropriate security measures.

• With Dropshipping Suppliers

As a dropshipping business, order details (name, shipping address, product selection) are shared with our suppliers solely to fulfill your purchase. We vet these partners for data protection standards and require them to handle your information responsibly.

• For Legal or Safety Reasons

We may disclose your information if required by law, subpoena, or government request, or if we believe disclosure is necessary to:

• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Respond to emergencies involving potential harm

1. In Connection with a Business Transfer

If Lee Kreyol is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. You will be notified via email or site notice if such a transfer occurs.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These include:

• SSL encryption (HTTPS) across our entire Site
• Secure payment processing via PCI-DSS compliant third parties (we do not store full credit card numbers)
• Regular security reviews of our systems and partners
• Limited internal access to personal data (only authorized personnel)
• Employee training on data privacy best practices

While no internet transmission or electronic storage is 100% secure, we continuously assess and improve our security posture in line with industry standards.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:

• Order records: Kept for tax, accounting, and warranty purposes (typically 5–7 years)
• Marketing preferences: Maintained until you unsubscribe or request deletion
• Account data: Retained while your account is active or as needed to provide services
• Analytics/logs: Aggregated or anonymized after 26 months (in line with Google Analytics standards)

You may request deletion of your data at any time (subject to legal exceptions)—see Section 10.

Lee Kreyol operates from the United States. Your data may be transferred to, and processed in, the U.S. or other countries where our service providers operate. These countries may have data protection laws different from those in your jurisdiction.

When transferring data internationally, we rely on appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Privacy Shield frameworks (where applicable)
• Binding corporate rules or equivalent mechanisms

By using our Site, you consent to such cross-border transfers.

We use cookies and similar technologies (e.g., pixels, beacons, local storage) to enhance your experience. These include:

• Essential cookies: Required for site functionality (e.g., shopping cart, login)
• Performance cookies: Help us understand site traffic and usage
• Functional cookies: Remember preferences (e.g., language, region)
• Marketing/targeting cookies: Enable personalized ads (e.g., via Meta, Google Ads)

You can manage cookie preferences through your browser settings or our cookie banner (if implemented). Disabling non-essential cookies may limit some site features.

We also use Meta Pixel and Google Analytics to analyze traffic and measure ad performance. These tools may collect IP addresses and device identifiers, but do not contain your name or contact details unless you’ve already provided them.

Lee Kreyol is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such data, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately.

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your data (subject to legal or operational exceptions)
• Restrict or object to certain processing activities
• Data portability: Receive your data in a structured, machine-readable format
• Withdraw consent at any time (e.g., for marketing emails—use the “unsubscribe” link)
• Opt out of targeted advertising via browser settings or ad preference tools

To exercise these rights, please contact us using the details in Section 12. We will respond within 30 days (or as required by local law). We may verify your identity before fulfilling requests to protect your privacy.

California residents may also have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of “sales” of personal information. We do not sell your data as defined by the CCPA.

Our Site may contain links to third-party websites (e.g., social media, payment gateways, supplier pages). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any external site you visit.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Lee Kreyol

Owner: Orlie Sylvain

Co-Owner: Jean Belizaire

Massachusetts, USA

Email: info@leekreyol.com

Website: https://leekreyol.com

We are committed to resolving complaints promptly and fairly. If you believe we have not addressed your concern satisfactorily, you may file a complaint with your local data protection authority.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technology. The “Last Updated” date at the top will be revised accordingly. We encourage you to review this page periodically. Continued use of the Site after changes constitutes your acceptance of the updated policy.

At Lee Kreyol, privacy isn’t just a legal requirement—it’s a reflection of our values. Just as we say “Kreyol li ye” to affirm authenticity, we affirm your right to dignity, transparency, and control over your information. We are proud to serve our community with integrity, rooted in Haitian pride and global responsibility.

(Respect everyone. Protect your data.)

— The Lee Kreyol Team